Booking Policies

Cancellation Policy and Terms & Conditions for our general holidays/stays at Penffynnon Properties- Morawel, Tybroc, Ysgol, Mor Dolphin and The Shack

Thank you for booking your holiday with us! We know this is the boring part but please take a couple of minutes to read through our cancellation policy and terms and conditions as they contain important information that forms part of the contract between you and Penffynnon Properties.

We want you to have a great stay here at Penffynnon . Doing the best we can to look after you is always our priority

Terms and Conditions
Rental of Morawel, Tybroc, Ysgol, Mor, Dolphin and The Shack
The rent of each accommodation listed above includes the following, in addition to the facilities listed in the Welcome Pack:
• Rental of accommodation and furnishings, parking, use of water, electricity, heating oil and gas (where applicable)
If you require any information, need to report faults etc, the owners property is located at the top of the hill please call 01239 810387 (Jann & Tony) or 07534594910 (Abbie)

Check in time: After 4pm (If you require an earlier check in please contact us to check availability)

Check out by: 10am promptly- It is important that the property is vacated 10am latest unless arranged at time of booking.

Before vacating the property please:
• Strip bedding (Quilt covers and pillowcases only) and place in laundry bags provided
• Open all windows
• Leave key in the outside of the door

Dogs
Well behaved dogs are allowed subject to prior confirmation and approval. Please add on the relevant dog surcharge at the time of booking. Please also note that as the pet’s owner you are responsible for controlling your pet and clearing up after them- dogs play where children play, so please clean up after they foul and use the bins provided. If pets become a nuisance to other users and the situation cannot be resolved we reserve the right to request that the pet be removed from site.

Please note, it is just as important to pick up dog poop in the countryside as it is in urban areas. Dog poop can carry disease which is very harmful to livestock by contaminating pasture and water sources. Some such diseases are currently not treatable by vaccines or drugs. Please help to minimise the risk by always picking up and responsibly disposing of your dog poop even in the most remote areas and by ensuring that dogs never stray into fields where livestock are kept.

Loss of keys
If you lose your accommodation key we will charge you a flat rate of £25 plus £8 for any additional keys lost. This covers the cost of getting the keys re-cut and also our time to get them done

Wood-Burning Stoves
Wood-burning stoves may only be used once whoever is designated to operate the stove has read the instruction sheet and has signed our confirmation of instruction and disclaimer form. Operating / lit wood-burning stoves are not to be left unattended at any time.

For your own safety, only wood and kindling should be burned in the wood-burner. Do not burn any rubbish or any other form of fuel or firelighters in the wood-burner.

A supply of wood is included for accommodation with wood-burning stoves. Additional supplies of wood and kindling can be purchased locally.

Behaviour
In order to make everyone’s stay at Penffynnon Properties enjoyable, all guests are requested to be considerate of others.

Inappropriate or anti-social behaviour may lead to removal from Penffynnon Properties without a refund of the rental sum or any part of it.

Noise
Please respect your fellow guests’ privacy. Guests are not permitted to play amplified music at any time. After 10.00pm we request that all guests keep noise to a minimum in accommodation areas.

Liability
A. Penffynnon Properties can accept no liability for theft, loss or damage, of whatever nature, during or as a result of your stay.
B. The person who books assumes responsibility for any other guests within his/her party, their companions, their children, their pets and any others invited by you or them to the site. You and all members of your party are jointly and severally responsible for all loss, damage or injury which may arise, for Penffynnon Properties or any third party, as a direct or an indirect consequence of your party’s stay.
C. If your accommodation or equipment is left in a poor condition resulting in additional cleaning, repair or replacement, you may be charged to cover the costs incurred.

Force Majeure
Where we need to cancel or change your booking as a consequence of circumstances beyond our control, our liabilities are limited to offering alternative accommodation (including alternative dates, where available). We cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. "Force majeure" means any circumstances beyond the reasonable control of Penffynnon Properties including, without limitation, an act of God, fire, flood, natural or nuclear disaster, adverse weather conditions, war or threat of war or acts or threat of acts of terrorism.

Complaints
Should you find you have any complaint during your stay at Penffynnon Properties please notify us immediately and we will do all we can to rectify the problem. Should you remain unsatisfied please notify us in writing within 7 days of the end of your stay.

Disclaimer
• It is your responsibility to ensure you and all members of your party are familiar with our terms and conditions.
• It is your responsibility to ensure you and all members of your party are covered by appropriate insurance.
• By completing a booking with Penffynnon Properties you agree to observe our guidance and recommendations and take full responsibility for your own safety.
• By completing a booking with Aberporth.com for Penffynnon Properties you and all members of your party are deemed to have accepted our terms and conditions.

Cancellation policy for all accommodation
We take a 25% deposit at the time of booking. At this point your holiday is considered confirmed and the following cancellation charges come into effect. You are strongly advised to ensure that you have insurance to cover cancellation or curtailment of your holiday. At the point of booking & paying a deposit you are deemed to have accepted our terms and conditions. We will ask you to pay the balance for your holiday 6 weeks before your arrival date. After request for payment in full, any cancellation will be charged at 100%. You may cancel your holiday with Penffynnon Properties at any time; however the following fee structure will apply:

Number of full weeks before arrival that Cancellation charge based on total holiday cost
written notification of cancellation is received

More than 6 weeks 25%
Less than 6 weeks 100%
Premature termination of stay 100%

Incomplete payment/cancellation
Where the balance of the payment for your holiday has not been paid 6 weeks prior to the commencement of your holiday, we will send you a reminder. If within 10 days of the reminder being sent the balance is still outstanding, Penffynnon Properties will be entitled to rescind the agreement, retain the deposit, and then claim against you all losses incurred. In the case of cancellation more than 6 weeks before the commencement of your stay only the deposit will be forfeited. It is your responsibility to ensure you have appropriate insurance. We strongly recommend that you do.

Administration charge
We reserve the right to levy an administration charge of £50 for amendments to your booking arrangements in addition to any other charges applicable. In principle, amendments are not permitted within 4 weeks of your arrival date.

Keep safe and we look forward to welcoming you to Penffynnon Properties.

Best Wishes
Jann, Tony

And the Team!.